JLM Wholesale’s goal is to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. JLM Wholesale makes every effort to ensure that your shipment arrives on time and in good condition and when a claim arises, we work with our customers to satisfy all parties.
Freight damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:
- INSPECT THE PALLET(S) COMPLETELY UPON ARRIVAL
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- Inspect all products before signing the delivery receipt
- Note any damage on the delivery receipt
- THE RECIPIENT WILL BE RESPONSIBLE FOR FILING CLAIMS DIRECTLY WITH THE CARRIER IF THE DAMAGE OR LOSS IS NOT NOTED ON THE DELIVERY RECEIPT
IF THERE IS ANY DAMAGE, CONTINUE WITH STEP # 2:
- SAVE THE PRODUCT AND PACKAGING MATERIAL
- The carrier has the right to pick up the product for salvage
- If the product is not made available for salvage, no credit can be issued
- DO NOT REFUSE SHIPMENTS
- Refused shipments will be returned to the nearest terminal and will delay any replacement order
- IF DAMAGE (NOTATED OR CONCEALED) OR LOSS IS APPARENT UPON DELIVERY DO NOT ACCEPT THE SHIPMENT UNTIL:
- A notation is made of all damage on all copies of the carrier’s Bill of Lading/Delivery Receipt
- The driver has signed all copies to acknowledge notation and acquire an exception number
- TAKE HIGH RESOLUTION PHOTOS
- Document the damage with pictures
- Take pictures of the damaged pallet, the damaged packaging material and the damaged product
- CONTACT JLM WHOLESALE IMMEDIATELY
- Claims to be reported to JLM Wholesale within 7 business days